Separate workspaces, white-label and team controls

The Pro plan has what you need to work on someone else's behalf: separate workspaces per client (with the 1,000-minute size), your brand on top, a report to hand over, and the controls on access and retention a company asks for before signing.

One workspace per client, genuinely separate

Every client or project has its own space: its videos, its archive, its tone of voice, its users. The plan gives access to up to 10 people, each with their own account, with roles — owner, admin, member — governing what each person can do.

The separation isn't an interface view. It's a database rule (row-level security): a query attempting to cross two workspaces doesn't return partial data, it returns nothing. That holds for the parts usually most fragile too — semantic search, video chat, Brand Voice and the approved examples in AI Memory: one client's material can't contaminate another's copy.

Your brand, and the monthly report

White-label puts your brand's name and colour at the top of the report and removes echoflow's signature from documents; logo and colour on visuals come from the Brand Kit. The monthly report — for the workspace and month you choose — brings together your brand's header, a commentary on the month's real numbers, key figures compared with the previous month, content produced by type and the list of jobs. You save it as PDF with the browser's print function.

To hand over all the material from a job there's "Download everything": a ZIP archive organised into folders (texts, subtitles, images, video, audio), with texts in the version you edited. Included already in the trial.

Access and retention

• Enterprise SSO (OIDC) — sign-in with the corporate identity by email domain, with automatic

placement into the workspace. It's what a company asks for once users number in the dozens.

• Two-step verification (2FA) — a time-based code from an authenticator app, with single-use

recovery codes. Available on every account, on every plan; once enabled it stays required even after a plan change.

• Configurable retention — each workspace can have its own retention rule: jobs past the limit

delete themselves. A workspace with an active rule doesn't follow the standard deadlines (24 hours for the uploaded file, 7 days for generated files).

• Priority queue — from the Pro plan, jobs take precedence in processing.

Export and deletion: on every plan

Workspace data export and full deletion are available on every plan, including once the trial is over, from Settings. They aren't tied to the plan because they're a right, not a feature to sell. The only constraint is by role: export for owners and admins, deletion for owners only.

Files and content are stored in the European Union; transcription and AI generation also use non-EU providers, listed by name on our sub-processors page under the safeguards of Article 44 and following of the GDPR.

What we don't do

• We are not SOC 2 or ISO 27001 certified. If your client requires it in a tender, we can't meet

that today — and we'd rather say so here than discover it together halfway through a deal.

• White-label isn't resale: it applies your brand, it doesn't make you the contractual supplier to

the end client. That path exists, but it runs through Enterprise.

• The report is a document you print to PDF from the browser, not a file we generate and store.
• We don't publish to your clients' channels: we don't ask for their access and we don't store

tokens.

• Media files stay downloadable for 7 days; text doesn't expire while the account stays active — except under the retention

policy you set for the workspace.

Which plan

White-label, monthly report, SSO, configurable retention and the priority queue belong to the Pro plan, in both sizes (€19/month for 200 minutes, €49 for 1,000). Multiple workspaces, people and roles — up to 10 — come with the 1,000-minute size. "Download everything" as ZIP is already in the trial. Two-step verification (2FA), data export and deletion are on every plan.

Beyond 10 people, or for bespoke contractual terms, there's Enterprise on request: no limit on people, white-label resale, SLAs and dedicated onboarding.