Question 1

What is echoflow?

Accepted Answer

echoflow is a platform that turns a single video or audio file into dozens of assets to review and publish: transcript, subtitles, summary, social posts, SEO blog article, newsletter, chapters, carousels, quote cards, vertical clips and more.

It doesn't stop at a single asset: every upload feeds a knowledge archive of your brand, and the tone you set in Brand Voice and the examples you approve guide the content that follows.

Question 2

Which files or sources can I use?

Accepted Answer

You can upload a video or audio file from your device, or paste a link: a YouTube video, a Google Drive file shared with «anyone with the link», the direct link to an audio/video file, or your podcast's RSS feed (we take the latest episode). echoflow downloads the content, extracts the audio, transcribes it and generates content from the speech.

Question 3

What language is the content in?

Accepted Answer

By default the content follows the language spoken in the video, detected automatically: upload an English video and you get English content, with nothing to set. We generate in Italian, English, Spanish, French and German; you can force one of them before uploading, on any plan, for instance to localise a video for a different audience. If the video is in a language we don't generate in, the content comes out in the language you picked and the video's page says so. The transcript always follows what is spoken. From the Pro plan you can also translate content and subtitles into fourteen languages.

Question 4

What language is support in, and how fast do you reply?

Accepted Answer

You can write to us in English or Italian and we read both. echoflow is a small team, so a human reply usually takes one working day rather than minutes — and the answer itself may come in Italian. If that matters to you, it is better known before you buy than discovered after.

Question 5

How accurate is the transcription?

Accepted Answer

Transcription is automatic (speech recognition) and detects the language spoken in the video on its own. It's very accurate on clean audio and clear speech; with noisy audio, strong accents or very technical terms it may contain inaccuracies. Since every piece of content is a draft, you can correct the text before using it.

Question 6

Is echoflow good for podcasts?

Accepted Answer

Yes. You can upload the episode (audio or video) and get timestamped show notes, chapters, quotes, social posts and a newsletter: from a single episode you get a whole week's worth of promotional material.

Question 7

Do I need video-editing or writing skills?

Accepted Answer

No. Every piece of content is already a ready, editable draft: echoflow speeds up the editorial work, but the final say is always yours.

Question 8

How do minutes work?

Accepted Answer

You pay for duration: one minute of processed video or audio uses one minute of your balance. Every video counts at least 2 minutes. The Pro plan includes 200 or 1,000 minutes a month, your choice, while the 14-day trial includes 60 one-time minutes, with no refill. As a subscriber, when you need more you can buy one-off extra minute packs, with a lower per-minute cost on bigger packs (you'll find them on the Pricing page and in Settings → Plan & billing). Extra minutes don't expire at the end of the cycle and are used with an active subscription — they stay available until you use them.

Question 9

What's the difference between the trial and Pro?

Accepted Answer

The trial (14 days, €0, no card): 60 minutes and up to 10 videos, each up to 60 minutes long — all text content, vertical short clips and Brand Voice, in Italian, English, Spanish, French or German; the subtitled video carries the echoflow watermark. When it ends, everything you produced stays readable and downloadable file by file, but you cannot start new processing or use the AI tools: producing again needs Pro.

Pro has every feature, in two sizes that differ only in minutes and how many people can access it: 200 minutes just for you for €19/mo, 1,000 minutes for up to 10 people (and up to 10 workspaces) for €49/mo. On top of the trial: the watermark-free video, visual content (carousels, quote cards, thumbnails) with the Brand Kit, Video summary, AI Memory, Prompt Library, editorial calendar, documents from your videos (course, guide or FAQ with sources), AI Chat (answers with sources), translations, AI Marketing Assistant, the monthly report, white-label, enterprise SSO, public API with webhooks and priority queue. For larger teams there's also Enterprise, on request, with no limit on people: contact us from the form at the bottom of this page. The comparison is on the Pricing page.

Question 10

Can I change plan whenever I want?

Accepted Answer

Yes, at any time. From the trial (or from an account whose trial has ended) you move to a paid plan from the Pricing page or from your dashboard, through Stripe's secure checkout.

If you already have a subscription, every change — from the 200-minute size to the 1,000-minute one or back, or from monthly to annual — is chosen on the Pricing page (or in Settings → Plan & billing → «Change plan»): you see the prorated preview and confirm it yourself before any charge.

Question 11

Is there an annual plan? How much do I save?

Accepted Answer

Yes: both Pro sizes can also be paid once a year, with two months free compared to monthly (−17%): €190 instead of €228 for 200 minutes, €490 instead of €588 for 1,000 minutes. It's the best value if you use echoflow regularly. The minutes are the same as on monthly and are granted month by month, not all at once.

Question 12

What happens if I run out of minutes?

Accepted Answer

You can't start new processing until your cycle renews or you buy extra minutes: when you submit, we tell you how many minutes are needed and how many you have. Already generated content stays available (see «What is kept after processing, and for how long?»).

Question 13

Do unused minutes roll over to the next month?

Accepted Answer

The minutes included in Pro start fresh at every renewal, and unused ones don't carry over to the next month (the trial's minutes are one-time, with no refill). The extra minutes you buy in packs, instead, remain available until you use them.

Question 14

What happens to my minutes when I change size?

Accepted Answer

When you move from 200 to 1,000 minutes you only pay the difference for the days left until renewal, and your minutes follow the same proportion: the difference between the two sizes for those days is added to the minutes you have left (your renewal date doesn't change). From the renewal you get the new size's full allowance.

The minutes of the two sizes don't add up: in a month you get the minutes due for the days spent on each size, minus those already used. Extra minutes bought in packs are the exception: they never expire, are used with an active subscription and always stay on your balance, on top of your plan allowance.

If you go back from 1,000 to 200 minutes the change is immediate: for the days left your minutes are recalculated on the new size, minus those already used this month, and the price difference is prorated. If you had invited other people, nothing changes for 30 days and they keep access; after that, with 200 minutes, only you can sign in.

Question 15

How does «Invite a friend» work?

Accepted Answer

Share your referral code (you'll find it in Settings → Profile): when someone who signed up with your code pays for their first subscription, you get 200 minutes on your balance. The minutes stay until you use them, with an active subscription.

Whoever signs up with your code starts with the 14-day trial and gets no extra minutes.

Question 16

What are the duration and size limits?

Accepted Answer

They depend on your plan — maximum duration and file size. With the trial 60 min / 4 GB; with Pro, in both sizes, 180 min / 10 GB. Videos from links are downloaded at up to 1080p. File too large? Export it at 1080p or upload it with a Google Drive or YouTube link.

Question 17

Can I upload a 2-hour lecture?

Accepted Answer

It depends on the per-video limit: the trial processes up to 60 min per video, Pro up to 180. If the video is longer, split it into shorter parts and upload them separately.

Question 18

Which video and audio formats are supported?

Accepted Answer

echoflow accepts the main video and audio formats (audio is extracted for transcription either way). If a file isn't accepted, it's usually because it exceeds your plan's limits or isn't a valid audio/video format.

Question 19

Can I import from YouTube or Google Drive?

Accepted Answer

Yes, by pasting the video link. Alternatively, upload the file directly from your device.

Question 20

What is kept after processing, and for how long?

Accepted Answer

Text content doesn't expire while the account stays active: transcript, subtitles, summaries, posts, articles, newsletters and every other text stay in your archive — you can re-read, edit and re-download them and, from the Pro plan, query them with AI Chat.

Generated media files (subtitled video, vertical clips, images and audio) stay downloadable for 7 days from their creation, then they're removed: they're the heavy files, and the window is written on every download card — «available until…» — so you always know by when to save them.

The file you uploaded is removed sooner: shortly after processing, usually within 24 hours, unless a different retention is set for the workspace. Once removed, the video can no longer be reprocessed (for example the subtitled video can't be generated), while everything else remains available.

With Pro and Enterprise retention can be configured for the workspace. You can export or delete your data at any time from Settings → Privacy & data.

Question 21

How long does it take to get the content?

Accepted Answer

Processing isn't instant: the video enters a queue and content appears in your dashboard as it's produced — the first piece of content usually arrives in less time than the video's duration. You can follow each step's progress in real time, or close the page and come back later.

Question 22

What is the priority queue?

Accepted Answer

With Pro and Enterprise, videos are processed with priority over the trial, so your content is ready sooner during busy times.

Question 23

Can I edit or regenerate a piece of content?

Accepted Answer

Yes: every piece of content is editable before export, and you can regenerate individual assets within your plan's limits. Your edits aren't lost when you regenerate other content.

Question 24

Are there usage limits on the AI tools?

Accepted Answer

Yes, but it's a single cap: one per workspace, shared by every tool in the «Tools» section (best moments, quotes, ideas, video script, AI Chat, rewrites, editorial calendar, documents from videos, campaigns and reports) and by content translations. You spend it however you like, on what you actually need; each tool uses a different share of it, depending on how much it costs to generate — a conversation weighs more than generating ideas.

Roughly it is worth about 600 AI Chat messages or 1,500 rewrites a month, the same in both Pro sizes; on the trial it is smaller but still plenty to try things out.

The AI tools don't use your minutes — the cap is included in the plan — and the cap resets on the 1st of each month (the trial's cap covers the whole trial and doesn't reset). In the app you see it as a bar, on the dashboard and on every tool, with how much is left.

Question 25

Can I translate content into other languages?

Accepted Answer

Yes, from the Pro plan: you can translate content and subtitles into multiple languages, so you distribute the same content across different markets.

Question 26

What are carousels, quote cards and thumbnails?

Accepted Answer

They're visual content (from the Pro plan): the AI writes the text and renders it as graphics. Carousels are slides for LinkedIn/Instagram, quote cards are graphic quotes from key moments, and thumbnails are suggested 16:9 images for the video.

Question 27

What are Brand Voice and AI Memory?

Accepted Answer

In Brand Voice you set your tone, audience, preferred wording, words to avoid and a sample of your writing: the AI applies them to every piece of content. It is already included in the trial. AI Memory uses the content you've approved as a reference for what comes next and is in the Pro plan: the more examples you approve, the closer your content gets to your style.

Question 28

What is AI Chat?

Accepted Answer

It's the page where you ask your videos questions, from the Pro plan. You write the question in natural language and get a ready-made answer, written from your transcripts and generated content (summaries, blog, social…), with its sources underneath: the videos it comes from and the minute, which open the video at the right point. Inside a video's row on the dashboard there are still two separate commands: “Search inside” looks for a word in that video, “Ask AI” asks questions about that video only.

Question 29

Can I use echoflow from Claude or ChatGPT?

Accepted Answer

Yes, with the echoflow connector, included in every plan: in Claude (website, desktop and mobile apps, Claude Code) or in ChatGPT you ask the assistant to process a video, read and edit the content or ask questions about your archive, without opening the site. You connect it once with your account, no keys needed: the setup guide is on the “Connectors” page (echoflow.it/connectors), and you can revoke it any time from Settings → Connected apps. Processing a video uses minutes, and every feature follows your plan exactly as in the web app. The same connector also works with OpenAI's Codex.

Question 30

How do I publish content on social media?

Accepted Answer

With the «Share» button. Facebook and LinkedIn open with a preview card of the content; X opens with the post text pre-filled; for Instagram, TikTok and YouTube, on a phone or tablet your system's share sheet opens with the media already attached, while on a computer echoflow lets you copy the text, download the media and open the app. Publishing always stays a manual action on your part: echoflow doesn't post for you.

Question 31

Can I schedule publishing?

Accepted Answer

From the Pro plan, the AI editorial calendar proposes a multi-channel plan and helps you organize content over time. The actual publishing then happens manually with the «Share» button.

Question 32

Can I turn several videos into a course, a guide or an FAQ?

Accepted Answer

Yes, from the Pro plan with «Documents from your videos» (Tools section): pick 3 to 15 processed videos, also by searching a topic, the format — course outline, guide or FAQ — and the language. echoflow writes one document where every point carries the video and minute it comes from, and leaves out what it can't find in the videos. You find it on the same page, download it as Markdown, Word or PDF and translate it. It uses the AI tools cap.

Question 33

What is the AI Marketing Assistant?

Accepted Answer

It's a Pro-plan feature: from a single upload it automatically builds a multi-channel marketing campaign of about 30 days, with posts optimized for each social network, articles, newsletters, variants and publishing suggestions.

Question 34

Where is my data stored?

Accepted Answer

Content storage takes place in the European Union, in line with the GDPR. Some AI processing (transcription and content generation) may happen via providers located outside the EU, with the safeguards required by the GDPR (Standard Contractual Clauses): details are in the Privacy Policy.

Question 35

How do I export or delete my data?

Accepted Answer

From Settings → Privacy & data you can export a copy of your data or delete it; alternatively you can write to us. See also the «Data deletion» page.

Question 36

Do subtitles help with accessibility?

Accepted Answer

Yes: subtitles and transcripts are the first step towards accessible videos and towards adapting to the European Accessibility Act, in force since 28 June 2025, which effectively requires subtitles and transcripts for many digital content.

echoflow automates producing them at scale; compliance, though, also depends on how the content is published and reviewed (text accuracy, speaker identification, non-verbal sounds), so the final check stays yours. That's also why every piece of content is an editable draft.

Question 37

How does white-label work for agencies?

Accepted Answer

With the Pro plan you can apply your logo and colours to the platform and to the content, and deliver content to your clients without the echoflow brand. Reselling the service under your own domain and contract is an Enterprise arrangement: get in touch.

Question 38

How do I manage teams and multiple workspaces?

Accepted Answer

The 1,000-minute Pro size enables multiple workspaces (up to 10, one per client), up to 10 people, each with their own account, and roles (owner, admin, member), with a monthly report for each workspace. Each workspace has isolated data, Brand Voice and archive.

Question 39

How do I manage my subscription and payments?

Accepted Answer

From Settings → Plan & billing you change size (from the pricing page, either way), buy extra minutes, enter your billing details and — with «Manage subscription, payment & invoices» — update your payment method, download invoices and turn off renewal from Stripe's secure portal.

Question 40

Which payment methods do you accept?

Accepted Answer

Payments go through Stripe: always by credit or debit card, and with the other methods the checkout offers you. The up-to-date list of accepted methods is at the bottom of the plans on the Pricing page. Card details are handled directly by Stripe and never pass through our servers.

Question 41

Is the price shown the final price?

Accepted Answer

Yes: the prices shown are final amounts in euro, with nothing added at checkout. Your payment method and payment documents are managed from Settings → Plan & billing.

Question 42

Can I cancel at any time?

Accepted Answer

Yes: you can turn off renewal whenever you want from Settings → Plan & billing, with «Manage subscription, payment & invoices». No strings and no penalty: you keep access to your plan's features until the end of the period you've already paid for, then your account goes read-only: the content you already produced stays readable and downloadable file by file, but no new processing can be started.

Question 43

Can I get a refund?

Accepted Answer

If you are a consumer, yes: you have 14 days to withdraw from a purchase even if the service has already started. We refund what you paid less the part of the service already provided — for a subscription the larger of days elapsed and minutes used, for a pack the minutes used from that pack — and the unused minutes of that purchase are removed from your balance. Plan minutes are always used before pack minutes, so a pack you haven't touched yet is refunded in full. Just write to us: details and the model form are in the Terms of Service, section 7.

Before you pay we ask for a single confirmation, with one box to tick: you accept the Terms, ask for the service to start right away and know that, if you withdraw, you pay for the part already provided. Starting immediately doesn't take away your right of withdrawal.

There's no minimum term and no penalty: if you no longer want the service, turn off auto-renewal whenever you like and keep using it until the end of the period you've already paid for. And you can try it free for 14 days before paying, with 60 minutes and up to 10 videos.

If something went wrong — a technical problem, a charge you don't recognise, content that wasn't processed — write to us using the form below: we'll look into it and, where it's fair, we'll refund.

Note: a refund cancels the purchase: the minutes matching the refunded amount are removed from your balance. If you had already used those minutes, your balance can go negative: in that case you can't start new processing until the balance is positive again.

Question 44

Processing failed: what should I do?

Accepted Answer

Open the video details and press «Retry»: processing restarts only from the failed step, without redoing everything. Minutes reserved for a failed video are released automatically and, during the trial, a failed or cancelled video does not use up any of the 10 included. Note: if the uploaded file has already been removed (see «What is kept after processing, and for how long?»), steps that need the video can no longer be retried and the app shows a note; the other content remains available.

Question 45

The upload doesn't start or gets interrupted.

Accepted Answer

Check that the file's format, duration and size are within your plan's limits and that your connection is stable, then try again. Very large files may take a few minutes to upload.

Question 46

I get «Not enough minutes».

Accepted Answer

Your cycle's minute allowance is used up: wait for the plan to renew or buy extra minutes from Settings → Plan & billing.

Question 47

I didn't receive the verification email.

Accepted Answer

Check your spam folder. From the banner inside the app you can request a new link. If the problem persists, write to us from the form below.

Question 48

I'm not happy with a piece of content: can I regenerate it?

Accepted Answer

Yes: you can edit it by hand or regenerate it (within your plan's limits). If you've set up Brand Voice, regenerated content will follow your style more closely.

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