User data deletion

From the app (self-service)

If you have an echoflow account, you can export or delete your data directly from the app:

1. Sign in to echoflow and open Settings → Privacy & data.
2. Use "Export data (JSON)" to download a copy. To erase there are two commands: "Delete content" empties the workspace and keeps it active, "Delete account" closes it. The workspace owner or an admin can export; only the owner can delete.
3. “Delete account” removes your account and associated content (uploaded files, generated content, workspace data) and is permanent. Only the documents the law requires us to keep for ten years remain (the invoices and the proof of the statements made at purchase), and they contain none of your content; residual copies may persist in security backups, which are encrypted and rotated automatically: up to 8 days in the daily backup and up to about four weeks in the database restore archive.

Contacting support

Alternatively, contact us from the form in the Help center or write to privacy@echoflow.it, stating that you want your account data deleted. We will action the request within one month and send you confirmation.